Refund policy

Defect/Warranty Activation and Refund Policy

Process
In the event of defect, kindly take a picture of the affected area and send it to us via email at hello@keepsakebyryo.com. We will assist you with a diagnosis of the affected area accordingly. In the event that recasting is necessary, kindly send back the item to us together with the warranty card and a note specifying the defective area. An email will be sent to you once we receive your defective item and rectification will be carried out immediately. Upon completion of the item, it will be sent via Smartpac (local customers) and registered international mail (international customers) and an email will be sent to you with a tracking number. Refunds will be made on a case by case basis subjected to the sole discretion of the company. All items under the Heirloom Collection will not be entitled to a refund, however we will assist you with defect rectification works, if any.

Defect/Warranty Coverage
We provide repairs and one to one replacement for hardware and worksmanship defects within 14 days notice upon the dispatch of item. A warranty of 1 year will be given on the discolouration of breastmilk components from the date of dispatch. Please note that we will not be liable for any misplacement, abuse, accident, wear & tear and improper usage of the item. As the items are handmade, we reserve the right to ascertain if the defect is eligible for repair/one to one replacement. The rectification process will take approximately 14 weeks and we will deliver the items to you via Smartpac (local customers) or registered international mail (international customers) upon completion. There will be no additional delivery charges for defective items.

Return/ Shipping
Kindly send your item(s) to "My Mail Box 884038 Singapore 919191". You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Blacklist
In cases where there is a difference in expectation of a handmade item in comparison to a machine made item, abuse of staff and unscrupulous competitors, we reserve the right to offer a full refund on a case by case basis and restrict present and future service (Blacklist) at any point of time to any customer found with expectations beyond the possibilities of a handmade product or with intention to abuse. Such expectations and intentions are determined by the company at its sole discretion. Blacklisted customers will also be restricted from purchasing any items in the future. Also, all breastmilk inclusion will not be returned to protect the interest of the company as the treatment process is top secret.

Gifts/ Accessories
If the item was marked as a Gift/Free Accesories when purchased and shipped directly to you, you’ll not be entitled to any form or Defect/Warranty Activation.

(Upon purchasing you will be deemed to accept all of the above policies without reservations.)