1. Fake Breast milk?
Can you tell the difference between the 2 charms? Thanks to our Chemist, we found that some makers use coloured dyes instead of real breastmilk to pass off as preserved breastmilk. As a mother, I can only imagine the pain if I found that my precious breastmilk jewellery made so many years ago is nothing but a scam. By then, I will no longer have any breastmilk left to make it from ethical sources.
At Keepsake by Ryo, we engage a chemist to formulate a secret breastmilk preservation method so that your breastmilk keepsake will not rot and decay over time. We are the first to do it and our secret method has never been leaked. Since our innovation, many other keepsake makers claim to be able to do so in the matter of days. If you have tried to DIY your own breastmilk keepsake at home, you would have found that signs of decay will show in a couple of weeks or months. Thanks to an anonymous tip and the help of our chemist we finally found out how other makers "did" it.
To authenticate our products, we will regularly conduct workshops so that mothers can make their own keepsake and visually see that only your own breastmilk is used in the making of your keepsake.
2. Customized Glass Lockets
Did you know, Keepsake by Ryo have customized their glass locket to improve on it’s quality. Check out the differences below!
1. Crafted out of Surgical Steel with higher tarnish resistance than conventional stainless steel .
2. 100% waterproof to combat accidents and rough weather.
3. All lockets comes with a gorgeous dangling heart shaped key!
4. Unlike previous lockets, all new lockets can fit through popular charm bracelets like Pandora, Soufeel, Chamillia etc!
These new Glass Lockets are exclusive and engraved with the Keepsake by Ryo brand at the back of the locket so you know your DNA treasures are kept safe and secure, giving you a peace of mind over problems like tarnish or allergies!
3. Customized Charm Cores
Some people ask us why we customize our own 925 silver charm cores when we can purchase them from open sources like Aliexpress and Taobao? This is because we noticed that charm cores from open sources tend to tarnish faster despite their 925 stamps, as their silver concentration is questionable. They also have a tendency to drop off when rubbed against your bracelet or bangle due to its small size and light weight.
So, we customized our own charm cores to ensure its quality, also making it bigger and heavier to prevent it from dropping off or tarnishing easily. Notice that from the front our charm cores are bigger and shinier and from the back the open source charm cores are actually hollow on the inside.
Our charm cores are >10x more expensive. Also the gold and rose gold vermeil versions cannot be found in the open market and are only available at Keepsake by Ryo.
4. Keepsake by Ryo has got a 1 year warranty period against breastmilk discolouration and a full refund policy.
Did you know Keepsake by Ryo, provides a 1 year warranty against breastmilk discolouration. We are also the only keepsake maker in the world that provides a full refund if you are unhappy with your item. For more information, kindly read here http://www.keepsakebyryo.com/pages/terms. :)
5. Ice Resin
Did you know that Keepsake by Ryo only uses ICE RESIN™ in our casting process? ICE RESIN™ is 5 times more expensive than other commercial resins and is not commercially available in Singapore. As part of our commitment to deliver the best quality handcrafted jewellery to you, we make regular trips to the USA to secure supplies so that our products are of highest quality. Also ICE RESIN™ is a proprietary, jeweller's grade resin formula that provides an ultra clear finish. It is the preferred resin art medium for professional artists who sell their mixed-media jewelry and art work because it will not fade or yellow over time, unlike other epoxy resins which naturally appear yellowish and will continue to discolour over time with frequent wear and exposure to UV rays.
6. Breastmilk Jewellery Quality
Did you know Keepsake by Ryo uses a unique method of breastmilk preservation through actual engagement of a chemist? Combined with the unique nature of ICE RESIN™ our charm will retain the actual colour of your breastmilk and will stand the test of time. Below is the difference in clarity and quality between our charms and a repair request from one of our customers. Sadly we were unable to repair the affected charm due to the differences in our handcrafting processes.
7. Customized Sterling and Sterling Vermeil Silver, Gold and Rose gold Charm Cores
Did you know that Keepsake by Ryo is the only keepsake producer with Gold and Rose Gold coloured charm cores made with Gold Vermeil and Rose gold Vermeil materials? In our quest to provide you with great quality, we realized all the commercially available Gold and Rose Gold coloured charm cores are merely plated with a thin layer of precious metal, which is quick to tarnish and this tarnish is irreversible. Only 925 Silver can resist tarnish, hence we decided to customize them in Gold and Rose Gold Vermeil, which is effectively a thick layer of 24k gold around sterling silver to ensure that it will last the test of time. Only thick 925 Silver and Vermeil can resist the impact of stamping without flaking or breaking. Hence we stamp all our charm cores with our company name "KEEPSAKE BY RYO" and "S925 SINGAPORE" on the other side to proof the authenticity and quality of our cores. These cores are 10 times more expensive than commercially available plated ones and we absorb this cost without increasing our prices. You can read more about the differences in materials at, http://www.mainelyurns.com/gold-vermeil-sterling-silver.html.
8. Jewellery Hardware Materials and Quality.
Did you know that Keepsake by Ryo indicates all materials and hardware used in all our product descriptions? Our pricing also reflects the different types of materials used to ensure that you make an informed decision before purchasing. We urge you to invest in quality materials, but we also want every mother to be able to afford a momento of her breastfeeding journey. Hence we offer a wide range of products of different materials and pricing to cater to a wide range of tastes and preferences.
Be wary of keepsake makers who exclaim that their products will "stay like this forever". Even the purest of gold will tarnish in contact with salt water, chemicals or chlorine, and that is an irreversible chemical reaction.(Google it) To ensure that your keepsake jewellery will last, follow the jewellery care instructions in our warranty card carefully, and invest in good quality hardware metals.
9. Equipment, Machinery and Proper tools
Did you know that Keepsake by Ryo invests in a variety of equipment for purposes such as eliminating air bubbles, preserving breastmilk without affecting the colour of your breastmilk, polishing your finished product and even a vibration device to ensure a more even spread of shimmers/ colours/ glitters? We understand the importance of that one extra process to make every drop of liquid gold count.
10. Own, Unique Breastmilk Preservation Techniques
Did you know Keepsake By Ryo actually engaged a chemist to create a breastmilk preservation technique unique only to us? This is to ensure that your product will not turn yellow or black due to decay and your precious keepsake will last the test of time. This technique ensures that your jewellery will become a stable chemical compound, ensuring that you or your children are not exposed to unnecessary or harmful chemicals. Thanks to this technique, we are able to use both fresh and expired breastmilk.
Beware of keepsake DIY kits, that uses paraffin wax or poor quality resin in an attempt to earn quick buck. Such DIY kits, usually do not come with any form of preservation for your breastmilk and will turn yellowish or blackish within 3 weeks and it will only get worse as time goes by. DIY kits using paraffin wax are extremely dangerously as they produce toxic chemicals when heated. Paraffin wax is use as the main ingredient for soap and due to it's soft texture a glass globe or casing is usually provided for such DIY kits. Below is an experiment done using DIY kits in comparison to our product and the result speaks for itself.
Perimeter of experiment:
11. Glitters, Shimmers and Flakes
Did you know all Glitters, Shimmers and Flakes are all either hand cut and/ or mixed by Ryo herself? This ensures a unique blend of colours that are only available at Keepsake By Ryo.
12. Material Description
At Keepsake by Ryo, we strongly believe in ethical display of hardware material, so that our customers can make an informed decision before purchase. Many times, we even customize our own hardware due to the absence of our desired material quality in the open market. Till date we have customized our own charm cores, dangling charm attachments, and many more. All of which includes their respective stamping to ensure the quality of the item. Beware of Jewellery retailers that do not display the actual material of the hardware the items will tarnish or cause unnecessary allergic reaction.
13. 18k Gold
Did you know Keepsake by Ryo, is the first and only Breastmilk Jewellery maker that uses 18k gold and real diamonds? Gold is an inert element, hence by nature it does not react (tarnish) to any other elements in the periodic table giving it a huge advantage over other jewellery making materials such as silver and stainless steel. 18k gold is an alloy with 75% gold and 25% other metals. This is the highest concentration of gold that is hard enough to hold the breastmilk jewel and diamonds. It is industry recognized for its ability to resist tarnish and is widely used for purpose like engagement rings, wedding bands and etc. Singapore having an extremely humid climate, only solid gold can last the test of time.
There is less than a 1% chance that oxidation can occur on the surface of the 18k gold, but since it is a solid metal and not a coating of gold, it can be polished using any dry jewellery cloth to restore its original luster in the really rare chance of it happening. Attached is a link for your further understanding,http://jewelryinfoplace.com/gold/
14. Quality Control
Did you know Ryo is psychotic by nature? We produce an average of 130 to 150 orders per week and Ryo personally rejects 30-50 orders weekly. Below is a picture of rejected goods that our production team nicknames "The Graveyard". T_T
15. IT System
Did you know that Keepsake by Ryo uses a full support IT system to keep track of all inclusions received? The system will automatically send an email invoice upon the confirmation of your order. The system will then send out a second email indicating that we have received your inclusions before generating an order ID number to be labelled and boxed together with your inclusions. This box will follow through the entire process of making your item so as to eliminate occurrences of error. Upon completion, the boxes will be opened, completed items will be packed and mailed out and the system will send a third email to you with your tracking number.
Above is a picture of these boxes at their final stage before being packed and sent out. The piles of items at the front are those that have failed QC. Note that the picture is time stamped, indicating that we have all along been using this practice.
Thanks to the assistance of the system, till date we have only one attempt of sabotage. The particular person complain that she receive her item even though she did not even sent out her breastmilk yet. We offered a full refund or remake but yet she refuse to sent us back the product. Luckily with the records on our system, it shows that there was a first email send indicating that we have received her breastmilk, and there was a second email send indicating that we have completed and mailed our her item. For the entire duration from receiving her inclusions until the dispatch of her item, she did not reply any of our emails or indicate that we might have made a mistake. She only waited till she received the item before demanding us to make a brand new charm while refusing to return the previously sent charm. Luckily, email records don't lie.
16. Defect/Warranty Activation and Refund Policy
Did you know? Keepsake by Ryo is one of the rare few keepsake makers that provide full refunds for genuine cases of defects and cases where there is a mismatch in expectations between a handmade product and a machine-made product. We do not believe in running smearing campaigns on our competitors, hence we do the ethical way of providing full refunds if you are not happy with your item.
Heirloom collection items are not entitled to refund due to the cost of it's material. But we will remake it as many times as needed if there is a defect.
Find out more about what we suffer through our journey of making keepsake on our FAQ http://www.keepsakebyryo.com/pages/faq-jewellery-materials
17. Font in Chinese, Korean, Arabic and Etc
Did you know, in the spirit of Singapore being a multi-racial and multi-religious society, Keepsake by Ryo does printed fonts in Chinese, Korean, Arabic and more. :) Kindly check with us to confirm the length of non-english letters capable of being fitted in your desired item.
18. 18k Gold Charm Cores
Did you know that Keepsake by Ryo is the only keepsake maker who customizes our own 18k Gold Charm cores? In our quest to provide you with great quality, we better ourselves to bring you quality beyond that of our existing sterling and sterling vermeil charm cores. All 18k Gold Charm Cores can resist the impact of stamping without flaking or breaking. Hence we stamp all our charm cores with our company name "KEEPSAKE BY RYO" and "18K SINGAPORE" on the other side to prove the authenticity and quality of our cores. These 18K charm cores are the perfect complement to the highest quality resin (Ice Resin) we use in our casting process. Singapore having an extremely humid climate, only solid gold can last the test of time! You can read more about the differences in materials at, http://jewelryinfoplace.com/gold/
19. Waiting Period
We understand that the long waiting period can be daunting and may cause anxiety to some mummies. As keepsake making is a very delicate process, different makers have a different waiting period, some as long as 7 months or longer. At Keepsake by Ryo we do our best to reduce the waiting period and have an average waiting period of less than 8 weeks from the date of receiving your inclusion. However there are many variables when it comes to handmade products hence 14 weeks is our maximum waiting period. Till date 98% of our products were made within this 14 weeks timeline, and we hope to maintain or reduce our waiting period in our aim for continuous improvement. Beware of makers with extended waiting period of 6 months or more. They usually provide door to door collection of inclusions to hide their address and constantly having promotions despite not finishing their previous orders. Internationally there are cases where maker absconded with the money (Google it).
20. Free Local Return Shipping for Remake/Refund Items
Did you know Keepsake by Ryo is the only keepsake company that absorbs the cost of shipping us back the items that require refund/remake for local (Singapore) customers.This is made possible, due to our low defect rate and the better understanding of handmade items. Choose Keepsake by Ryo to ensure 100% safety on your purchase.
Defect/Warranty Activation and Refund Policy
In the event of defect, kindly take a picture of the affected area and send it to us via email at email@example.com. We will assist you with a diagnosis of the affected area accordingly. In the event that recasting is necessary, kindly send back the item to us together with the warranty card and a note specifying the defective area. An email will be sent to you once we receive your defective item and rectification will be carried out immediately. Upon completion of the item, it will be sent via Smartpac (local customers) and registered international mail (international customers) and an email will be sent to you with a tracking number. Refunds will be made on a case by case basis subjected to the sole discretion of the company. All items made with 18k solid gold or 14k solid gold will not be entitled to a refund, however we will assist you with defect rectification works, if any. Your breastmilk inclusion will be retained for a period of 1 month upon the date of dispatch for defect rectification purposes. All excess umbilical cord, hair and other inclusions will be returned together with the completed item. For warranty activation after the 1st month from the date of dispatch, kindly send us breastmilk inclusion to remake your item.
We provide repairs and one to one replacement for hardware and worksmanship defects within 14 days notice upon the dispatch of item. A warranty of 1 year will be given on the discolouration of breastmilk components from the date of dispatch. Do note that the item is made of resin and all resin will become slightly yellow over time due to UV exposure. Breastmilk discolouration is when patch of reddish brown spots occur, as bacteria do not decay uniformly. Please note that we will not be liable for any misplacement, abuse, accident, wear & tear and improper usage of the item. As the items are handmade, we reserve the right to ascertain if the defect is eligible for repair/one to one replacement. The rectification process will take approximately 14 weeks and we will deliver the items to you via Smartpac (local customers) or registered international mail (international customers) upon completion. There will be no additional delivery charges for defective items. All DIY KITS are not entitled to refunds and remakes as we are not involved in the making process hence we cannot control the outcome of the product.
Kindly send your item(s) to "My Mail Box 884038 Singapore 919191". For international customers, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. For local (Singapore) customers, kindly contact us and we will make arrangement for sending of the defective items back to us at our cost. We don’t guarantee that we will receive your returned item.
In cases where there is a difference in expectation of a handmade item in comparison to a machine made item, abuse of staff and unscrupulous competitors, we reserve the right to offer a full refund on a case by case basis and restrict present and future service (Blacklist) at any point of time to any customer found with expectations beyond the possibilities of a handmade product or with intention to abuse. Such expectations and intentions are determined by the company at its sole discretion. Blacklisted customers will also be restricted from purchasing any items in the future. Also, all breastmilk inclusion will not be returned to protect the interest of the company as the treatment process is top secret.
If the item was marked as a Gift/Free Accesories when purchased and shipped directly to you, you’ll not be entitled to any form or Defect/Warranty Activation.
(Upon purchasing you will be deemed to accept all of the above policies without reservations.)
PERSONAL DATA PROTECTION POLICY
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email (if applicable): Upon purchasing you will be deemed to grant us permission to send you emails for the confirmation of purchase, the receipt of your inclusions, the shipping of your product and other correspondence for all purpose related to the making and delievery of your product.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for reasons related to the making and delivery of your ordered product only.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
Keepsake by Ryo
My Mail Box 884038
But do note that by doing so, we may not be able to contact you or use your personal information example: address, for the purpose of delivery and your product may not reach you accordingly.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
Keepsake by Ryo
[Re: Privacy Compliance Officer]
My Mail Box 884038
TERMS AND CONDITIONS
This website is operated by Keepsake by Ryo. Throughout the site, the terms “we”, “us” and “our” refer to Keepsake by Ryo. Keepsake by Ryo offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. These Terms of Service are considered an offer together with the purchase of your desired item, acceptance is deem given through your act of purchasing in the form of payment made.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to exchange only according to our Defect/Warranty Activation Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Only warranty provided will be covering any discolouration of the breastmilk component only with a validity period of 6 months from the delivery of your product.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Defect/Warranty Activation Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Personal Data Protection Policy. Please view our Personal Data Protection Policy accordingly..
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Keepsake by Ryo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Keepsake by Ryo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - DURATION OF MAKING THE PRODUCT
You agreed that the duration for making of your product can reach up to a maximum of 4 months. The average duration ranges from 2 to 14 weeks. Waiting times may be longer during holiday periods, and depending on the complexity of your order. The waiting period can also be affected by a myraid of other factors such as low hardware stock and holiday periods. Please understand that each piece is individually handcrafted and will usually be re-cast if the piece is not up to the maker's personal standards.
SECTION 21 - CHANGES TO ORDER AFTER CONFIRMATION
You agree that a $30 administrative fee will be charged for any changes made. Do note that upon receiving your inclusions, we will send a confirmation email upon receiving your inclusions and no changes can be made after that.
SECTION 22 - SELF COLLECTION/ PERSONAL INCLUSION DELIVERY
You have agreed that all inclusions will be delivered through mail/registered mail only to the address of My Mail Box 884038, Singapore 919191. Upon completion of your handmade product, the item will be delivered to you via registered mail only. You will not hold Keepsake by Ryo liable for any loss occurred during the delivery process.
SECTION 23 - DISCOUNTS, PROMOTIONS, AND LUCKY DRAW
You have agreed that all discounts/promotions/lucky draw cannot be used in conjunction with other discounts/promotions/lucky draw.
SECTION 24 - FREE GIFTS, FREE ACCESSORY AND ANY OTHER FREE ITEMS
You have agreed that all free gift, is given by the drafter on a goodwill basis and by no means alter your desire to purchase any item. As free gifts are given subjected to availability, Keepsake by Ryo reserve the rights to replace/remove/swap any free gifts provided.
SECTION 25 - PICTURES OF FINISHED PRODUCTS
You have agreed to allow Keepsake by Ryo, to take pictures of your finished product for marketing purposes, through any form that the drafter prefer.
SECTION 26 - RETENTION OF INCLUSION/INCLUSIONS
You have agreed upon purchase that all inclusions sent to "Keepsake By Ryo" will be deemed as given to "Keepsake by Ryo" and "Keepsake by Ryo" will have all rights to keep the inclusions and used it for the purpose of making the Jewellery, defect rectification and warranty activation or whichever purpose that they deemed fit. You have agreed that under no circumstances will the inclusions be returned back to you.
All breastmilk inclusion will be treated and retained by Keepsake By Ryo for a period of 1 month upon dispatch of your item before being disposed away. Excess Hair, umbilical cord, placenta and other inclusions may be returned back upon completion together with the purchased item at the discretion of "Keepsake by Ryo" if there is any remaining after making and defect rectification of the ordered jewellery.
SECTION 27 - DELIVERY/ SHIPPING POLICY
All completed items will be shipped using trackable mail for both local (Singapore) and international customers. The tracking number and shipping company official website will be emailed to you upon dispatch of your item. For orders with items under the "Heirloom" collection, shipping will be done by insured registered mail for local customers and registered airmail with receipt acknowledgement for international customers, to ensure absolute safety on your purchase. The shipping waiting period for local customers range from 3-5 working days, while international customers range from 3–14 working days. We are not responsible for shipping issues arising due to improper/incorrect input of address. In the event of lost parcel, kindly sent us a screenshot of the lost parcel confirmation by the shipping company and we will make arrangement to resend/remake for all non-heirloom items.
In the unlikely event that the package is delivered to the customer chosen address and signed or marked delivered by the shipping/delivery company. If you the customer then disputes he/she has actually received the package the dispute will then be between yourself and the courier/shipping company as if we try to assist as we have done in the past the courier/shipping company will simply refer to the tracker and point out it was signed/delivered.
So the customer will have to take up this dispute with the courier/shipping company and request a "denial of service" receipt which shows us that the courier/shipping company acknowledges and accepts they were at fault somehow and the parcel was either lost or stolen, once you get this and forward to us we will remake and ship again.
SECTION 28 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
(Upon purchasing you will be deemed to accept all of the above policies without reservations.)