We dispatch Smartpacs every Tuesday, hence you may need to wait 3-4 working days after the dispatch of your Smartpac for it to reach you.
* Please ensure that your shipping address is correct before checkout. Keepsake by Ryo is not responsible for Smartpacs not received due to incorrectly input addresses, and no refunds will be made in this event. This service is not applicable for any promotions and/ or discounts.
HOW TO USE SMARTPAC:
Step 1: Upon receiving your Smartpac, place your inclusions in a waterproof bag (e.g. milkbag/ ziplock) before placing it in the Smartpac. Please do not remove your printed order form that is inside the Smartpac.
Step 2: Seal your package and drop your SmartPac off at any SingPost post box or post office. All Smartpacs will be labelled with Keepsake by Ryo's delivery address. No stamps are required, postage is pre-paid.
Step 3: Singpost will deliver your SmartPac to our doorstep. If unsuccessful, the postman will deliver your package to our letterbox instead.
Step 4: Should you want to track your parcel, you may do so at www.singpost.com or using the SingPost mobile app.
For more information on Smartpac, please visit http://www.singpost.com/send-receive/sending-within-singapore/smartpac
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